Return and Exchange Policy

Orianne Collins Jewellery USA LLC is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

  • Returns and exchanges are permitted within 100 days from the purchase date 
  • Jewelry must be in good condition with all original certificates and accessories, as applicable, or up to $50 may be deducted from the refund/exchange for replacement cost of certificates and accessories.
  • Returns or exchanges not allowed on customized jewelry, class rings and engraved items.
  • Cash refunds are issued to original purchaser with original sales receipt.
  • Cash refunds over $200 are made by check issued from the corporate office within 21 days.
  • Charge credits are issued to original purchaser on the account to which the item was charged.
  • Gift returns with receipt can only be exchanged or converted to a gift card.
  • All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

Orianne Collins Jewellery USA LLC provides you with two easy methods of returning an item:


Returns by Mail

Here are the basic steps:

  • Please read the information on your original packing slip.
  • Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
  • If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
       Orianne Collins Jewellery USA LLC 
       90NE 39th Street 
       Miami, FL 33137
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
  • You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

 

Returns to a Orianne Collins Jewellery Retail Store

Here are the basic steps:

  • Place the item securely in the original package.
  • Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
  • All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
  • Take the package to any Orianne Collins Jewellery retail store.
  • The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damage, defective, or incorrect item.